Refund & Return Policy

Last Updated: August 19, 2026

At Earth Radiance, we want you to feel confident in your purchase. Because our products are personal-care and skincare products, we take hygiene and product safety seriously.

Returns

We accept eligible returns within [30 days] of delivery.

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be in its original packaging.
  • Proof of purchase or order information must be provided.
  • The return request must be submitted within the applicable return period.

For hygiene and safety reasons, opened or used skincare, cosmetic, or personal-care products may not be eligible for return unless they arrive damaged, defective, or incorrect.

How to Request a Return

Please contact us at info@earthradiance.com before sending anything back.

Include:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photos, if the product arrived damaged or defective

Our team will review your request and provide return instructions if the item qualifies.

Please do not send products back without contacting us first.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us within [7 days] of delivery.

We may request photographs of the product, packaging, and shipping label to help us resolve the issue.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] for your financial institution or payment provider to reflect the refund in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used skincare products
  • Products returned without prior authorization
  • Gift cards
  • Sale or final-sale items, where applicable
  • Products damaged after delivery due to improper storage or use

Exchanges

If you received a damaged, defective, or incorrect item, please contact us. We will determine the most appropriate solution, which may include a replacement.

Product Sensitivity

Our products are created with a focus on clean, holistic and sensitive-skin-friendly skincare. However, every person's skin is unique.

We recommend reviewing product ingredients and performing a patch test before applying a new product extensively.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice.

Contact Us

For return or refund questions, contact:

Earth Radiance
Phone: +1 301 672 3944
Email: info@earthradiance.com